If you are not satisfied with your purchase, don't worry, within 14  working days from the
day of receipt of the ordered items, you can exercise the right of withdrawal as follows:

Click here and enter the email with which you placed your order. Once you have logged in, follow the return wizard after clicking on "request return".

We will respond by email to your request attaching the courier label.

🠖 You will receive an email to find the delivery point closest to you: Rete Punto Poste
  

Before you go to the point, make sure that:

1. the courier label that we sent you by email is affixed to the package
2. that the product(s) are in their original condition, including tags and packaging
3. a printed copy of the order or receipt is inserted inside the package so as to facilitate and speed up the process

If you have any difficulties, please contact us with your request by writing to onlinestore@aku.com or filling out the contact us form.

If you are not satisfied with your purchase, do not worry, within 14 working days from the day of receipt of the items ordered, you can exercise the right of withdrawal as follows:

Click here and enter the email with which you placed the order. Once logged in, follow the return wizard after clicking on “ request return ”.

We will respond to your request by email, attaching the courier label.

🠖 You will receive an email to find the delivery point closest to you: Rete Punto Poste

Before going to the point make sure that:

1. The courier label that we sent you by email must be stuck on the package
2. that the product(s) are in their original condition, including tags and packaging
3. a printed copy of the order or receipt should be included inside the package to facilitate and speed up the process

If you have any difficulties, please contact us with your request by writing to onlinestore@aku.com or by filling out the contact us form.

In Italy, the shipping costs relating to the return of the goods are borne by AKU only if the return is carried out in the manner set out above and for a maximum of 10kg (3 pairs of shoes) .

Alternatively, you can make the return yourself using your own courier at your own expense. In this case please address the return to:

AKU Italy

Via Schiavonesca Priula, 65

31044 Montebelluna (TV), Italy

Refunds of the price of returned items shall be made by crediting the Customer's bank account or credit card within 30 days of receipt of the return. Items returned incomplete, damaged or soiled for reasons attributable to the Customer will not be refunded and will not give rise to the recognition of a credit equal to the price of the item originally ordered.
In the event that the courier label has been delivered by AKU, the refund will be deducted the amount of 15 euro relating to the contribution of shipping costs.